terms and conditions
LAST UPDATE:
Thursday, October 2, 2025
1. Introduction
Welcome to Label to Label K.K. (“Company,” “we,” “our,” or “us”).
These Terms & Conditions govern your use of our website https://www.label-to-label.com,
including access to LILA (Label Intelligence Learning Assistant) and any other services provided.
LILA Official is provided as an open-access, informational service to help users understand the activities of Label to Label K.K.,
explore our current and future capabilities, and preview functions that may be available in advanced membership services such as LILA Pro.
It is not intended to provide tailored advice or customized business solutions, which are only available through separate business agreements or memberships.
Access to LILA Official requires acceptance of these Terms & Conditions.
Users must confirm acceptance through the displayed notice before entering the service.
By accessing or using our services, you agree to these Terms & Conditions.
If you do not agree, you must discontinue use immediately.
2. Eligibility & Business Use Only
• Our services are intended exclusively for business professionals and are not available to consumers as defined under the Japanese Consumer Contract Act or equivalent laws abroad.
• You must be at least 18 years old to access or use any services.
• Registration and membership are limited to companies, business professionals, and retailers with verifiable business credentials.
3. Website & Platform Use
• Users must not misuse the website, services, or any AI-powered tools.
• Prohibited activities include:
• Attempting to reverse-engineer, modify, or extract data from LILA or any service.
• Using offensive, unlawful, or inappropriate language when interacting with LILA.
• Using the platform for unauthorized commercial purposes without written approval.
• Label to Label K.K. reserves the right to restrict or terminate access to any user engaging in misuse.
4. LILA – Label Intelligence Learning Assistant
LILA is an AI-powered assistant developed by Label to Label K.K., powered by OpenAI’s language model.
AI-driven insights: LILA generates insights based on predefined company data.
AI-generated outputs: LILA’s responses are created by automated processes and may not always be accurate, complete, or up to date. Users must not rely on them as the sole basis for decisions. Outputs may also reflect limitations or biases inherent to the underlying AI models.
Limited sources: The current version of LILA does not generate content from external sources or general public knowledge.
No legally binding advice: LILA does not provide financial, legal, or business decisions and should not be relied upon for critical decision-making.
Regulatory compliance: Use of LILA is subject to evolving AI regulations, including the EU AI Act and Japan’s APPI. Label to Label K.K. maintains oversight to align with these frameworks.
User data handling:
LILA does not track individual users—each session operates under a randomly generated session ID.
If a user voluntarily shares their name, LILA may recognize it for conversational flow but does not store it long-term.
All AI session data is stored temporarily and deleted in bulk within the first week of each new month. Label to Label K.K. maintains human oversight of LILA’s operation and ensures its use remains consistent with applicable regulations.
5. Account Registration & Membership
• Certain website areas are restricted to business members only and require a manually approved business account.
• Registration Process:
• Users must apply for an account, and Label to Label K.K. will review and approve each request.
• Only business professionals with a verified business email address can register.
• Personal emails (e.g., Gmail, Yahoo) are not accepted.
• Access Levels:
• Access is tiered based on business contracts and specific membership needs.
• Label to Label K.K. determines access permissions and may update them.
• Business Transactions & Payments:
• Payments for brand partnerships, distribution services, and LILA customization are governed by separate agreements.
• These Terms & Conditions do not apply to financial arrangements or obligations outlined in individual contracts with clients.
• Account Security:
• Users must protect their credentials and must not share accounts.
• Label to Label K.K. does not store user passwords. Users requesting a password reset must create a new password.
• Account Suspension & Termination:
• We reserve the right to suspend or terminate an account for:
• Unauthorized account sharing.
• Violating membership terms or platform misuse.
• Breach of contractual agreements.
• Any action compromising platform security or disrupting services.
• Data Handling for Business Members:
• Label to Label K.K. stores business-related data (e.g., order history, preferences, and account activity) to improve user experience.
• Data is used strictly for service optimization and is not shared externally.
6. Intellectual Property & Restrictions
• All content, branding, and AI implementations (including LILA) are the property of Label to Label K.K.
• You may not reproduce, copy, or modify any part of the services without express permission.
• Unauthorized use of LILA, trademarks, logos, or proprietary data is strictly prohibited.
7. Liability Limitations & Disclaimers
No warranties: We provide our services “as is,” without any warranties of accuracy, completeness, or reliability.
Limitation of liability: To the maximum extent permitted by law, Label to Label K.K. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from reliance on AI-generated content, business decisions, or platform use.
Service availability: We reserve the right to modify, suspend, or discontinue services at any time without prior notice.
Users must not misuse LILA for unlawful purposes, attempt to extract its underlying system logic, or use its outputs in ways that contravene applicable laws or regulations.
8. Privacy Policy & Data Protection
By using our services, you agree to these Terms & Conditions and to our Privacy Policy (including GDPR compliance), which forms an integral part of these Terms.
LILA is operated by Label to Label K.K., with processing supported by OpenAI’s API. While OpenAI provides the underlying AI infrastructure, all service design, workflows, datasets, and orchestration are the exclusive responsibility of Label to Label K.K.
Key points:
We do not sell, share, or trade user data.
LILA’s session data is stored temporarily and deleted monthly.
Website tracking applies only to registered business members for usability improvement.
For full details, please read our Privacy Policy.
9. LANGUAGE
These Terms & Conditions are provided in English. If they are translated into another language, the English version shall prevail in the event of any discrepancy or inconsistency. Any non-English version is provided solely for convenience and does not modify the English version. The current version of LILA is intended exclusively for business users and is not directed to general consumers.
10. Governing Law & Jurisdiction
• These Terms & Conditions are governed by Japanese law.
• Any disputes shall be settled in Tokyo, Japan unless otherwise agreed upon.
11. Changes to These Terms
• We continually improve our services and may update these Terms & Conditions from time to time.
• Material changes will be announced on our website in advance, with the timing and notice period determined on a case-by-case basis depending on the nature of the change.
• Updates are applied uniformly to all users once released, in line with common industry practice.
• The latest version will always be available on our website, and continued use of the services after an update becomes effective constitutes acceptance of the revised Terms.
12. Contact Information
If you have any questions about these Terms & Conditions, please contact:
Label to Label K.K.
Email: support@label-to-label.com
PHONE: +81 3 6837 6949
Address:
Level 26, Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan
〒104-0031 東京都中央区京橋2-2-1 京橋エドグラン26階